![]() Five pages in the document consistently get garbled if “Save As optimizes for Fast Web View” is selected in Acrobat. I had the same problem with a set of building plans downloaded from a city planning department website. ![]() It is worth giving it a shot even if it doesn't make sense at this time. This is a recommendation that Amal has suggested with great results for users who have experience other issues. If I were having this issue I would try and run Acrobat in compatibility mode for Windows 8. Keep in mind that Microsoft is moving everything to 64bit while Adobe Acrobat still is a 32bit applications that has been tested to run on 64bit MS Windows platforms. If you take a look at the compatibility charts provided in the second bullet above (Adobe PDF Maker troubleshooting guides), you will see specifics about 32bit and 64bit support. I think you should also try these Adobe PDF Maker troubleshooting guides:Īnd if any of these doesn't resolve your issue, I would suggest to run Adobe Acrobat in compatibility mode until Adobe and Microsoft engineering teams can resolve these intgration issues. So, I am starting to suspect that this could be related to unattended Windows updates. Most closed tech-support support tickets that I've reviewed on the Web suggest to bring both the MS Office and the Adobe PDF add-in to its latest version to resolves issues. See what Microsoft guidance recommends here about the incompatibility issue :Īnd also compare the history updates that you should have according to Microsoft here: Microsoft has released some basic troubleshooting workarounds for some known issues between MS Office 365 and the Adobe PDF Maker add-in. Maybe you have stompped on a similar dead end, meaning that after an update was applied, now the PDF Maker add-in that was working before seems to be incompatible with the new update(s) applied by either the OS or at the MS Office application level. I've been reading and trying to help other users who have experience mail-merging with issues with MS Word 365 after updates were applied. Saving the source PDF file as PDF/E and then merging to destination file, but this seems to be an extra step and takes lot of time doing it even it is not required in most cases. I suspect this is an issue with merge in acrobat pro and we have seen this issue more with source pdf files which were generated with word document, but remember when we got that source PDF file created from word, we dont have the issue, only after merging in to a different PDF file using acrobat pro, this issue seems to happen in the merged file.įollowing is the work around which has helped us i.e This issue is only seen in acrobat reader and pro but that mereged pdf looks fine when opened in Nitro and chrome. The problem is we have some pdf files ,call it as source PDF files, which all looks good and no issues reading in any PDF viewer (acrobat reader, pro, nitro,chrome ) but when those source pdf files are merged in to a different file using acrobat pro, the merged file have this problem ,where we see circles and squares and also we see this circles and squares in the merged file in the place wher this source document was embedded. We are not facing issue when creating PDF from word or excel. Sometimes this works and sometimes it doesn't.įrom what I've read in the Adobe Helpx guidance, when this happens your only option is to recreate the original file. Or you can just hit Analyze and Fix, and see if with the default Acrobat preflight profiles the PDF actually gets repaired. This is helpful because you also have pre-flight presets that are customizable, allowing you to test and get the issue resolved. With that info you can narrow down the issue(s) and with the aid of the Print Production Tool you can test and analyze the file. Run a Full Report amd it will tell you what the problems are. If the error manifest again after that, Adobe Acrobat also have an Accessibility Checker. One is to make certain what type of font encoding is being used in the source software that produces the PDF.įor example, I would run the Accessibility Checker in MS Word, to help determine what other underlying issues may be related and fix it before exporting such file to PDF. ![]() ![]() Yes that seems more like Preference setting.īut to be certain, there are two ways of finding out.
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